Contact the Passport Program

Wildfires in parts of Canada may affect the delivery of passports by mail

• you can’t access your mail
• you’ve asked to have your passport delivered to you

Top questions about passports

• When should I renew my passport?
• Can I renew my passport instead of applying for a new one?
• Do I get a refund if my application wasn’t processed within the service standards?
• I’m a dual citizen. Do I need my Canadian passport to return to Canada?
• I got my new passport, but my supporting documents are missing. What should I do?
• How do I open your application forms?

Get your passport application status instantly

Avoid waiting on the phone and check your application status online.

Contact us about your passport in Canada

You can contact us online, by phone, by visiting our office or by mail.

Online

You can reach us several ways depending on what you want to contact us about.

Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times may be longer than usual.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Find out the average time it took us to answer calls each week.

Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Mailing address (non-courier)

Passport Program
Gatineau QC K1A 0G3
Canada

Courier address

Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Canada

Office closures for statutory holidays

Passport offices and Service Canada Centres will be closed on these dates in 2024:

• January 1
• March 29
• April 1
• May 20
• June 24 (Quebec only)
• July 1
• August 5 (except Quebec)
• September 2
• September 30
• October 14
• November 11
• December 25 and 26

Contact us about your passport from the US

Online

You can reach us several ways depending on what you want to contact us about.

Call us

We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do not answer calls on statutory holidays.

We’re experiencing very high call volumes right now. Wait times may be longer than usual.

Call our toll-free or direct number

You can reach us at either of the numbers below.

Toll-free number:
1‑800‑567‑6868

Direct number:
1‑819‑997‑8338

Use our TTY service

If you’re hearing impaired or have a speech impediment, you can use our TTY service.

1‑866‑255‑7655

Find out the average time it took us to answer calls each week.

Find an office

You can visit us at a Service Canada Centre or passport office near you.

If you’re going to a passport office, you can check the walk-in wait time before you leave.

Contact us about your passport from abroad

Online

In person

Find the nearest office

Call or email them before you visit them.

Contact us about your refugee travel document or certificate of identity

Contact the IRCC Client Support Centre:

• 24 hours a day, 7 days a week

Automated telephone service (in Canada only)

With a touch-tone telephone

• check the status of your application
• listen to pre-recorded information about our programs

1-888-242-2100

• 24 hours a day, 7 days a week

Client Support Centre agent (in Canada only)

• Available in English and French
• Get help with general and case specific enquiries

Agents can’t

• make decisions on applications
• help process applications faster, unless you’re eligible for urgent processing

1-888-242-2100

• Monday to Friday, 8 a.m. to 4 p.m. (your local time)
• Not available on statutory holiday

Teletypewriter (TTY) service

Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment.

• Voice to TTY: 1-800-855-0511
• TTY to Voice: 711
• TTY to TTY: 1-800-855-1155
  • You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.

  Monday to Friday, 8 a.m. to 4 p.m. (your local time)

  Not available on statutory holidays